Our Approach to Responsible Gambling
Rainbet is for adults and gambling should remain entertainment rather than a way to make money or solve financial problems. We encourage players to decide their spending limit before depositing, take breaks and stop when gambling starts affecting finances, sleep, work or relationships.
Responsible gambling tools are designed to reduce access, not to change game outcomes or recover previous losses.
Rainbet Self Exclusion
Self-exclusion is the strongest account-control option when you need to stop gambling. Once the selected exclusion period is finalised, the Rainbet account is locked and gambling activity is not available during that period.
The process includes a cooling-off stage so the final duration is chosen deliberately rather than during an active gambling session.
How to Self Exclude from Rainbet
Open Responsible Gaming
Use the Responsible Gaming link in the Rainbet footer/account area.
Choose Self-Exclusion
Select the self-exclusion option and request exclusion.
Confirm the first email
Use the confirmation sent to the account email.
Complete the 24-hour cooling-off period
The process includes a 24-hour cooldown before the final duration is selected.
Choose the exclusion duration
After the cooldown, use the follow-up email to select and confirm the exclusion period.
Account remains locked
The exclusion is final for the selected duration and access is not restored early simply because circumstances change.
Temporary Account Breaks
Self-exclusion can provide a defined break from gambling. If you need a temporary stop, use the duration options made available in the self-exclusion flow rather than relying on willpower while the account remains active.
Deposit and Spending Controls
Rainbet does not currently present conventional deposit or gaming-limit tools as an available account feature in the supplied support information. Players who need hard spending controls can combine self-exclusion with limits offered by their bank, card provider, crypto wallet or exchange.
Do not describe unavailable tools as active Rainbet features. If Rainbet adds new limit controls later, the live Responsible Gaming area should be used to confirm them.
Closing a Rainbet Account
Permanent account closure is different from a short self-exclusion. The supplied Rainbet process requires players seeking permanent closure to first complete a 24-hour self-exclusion and then a 90-day exclusion before contacting live support or email to finalise permanent closure.
If the reason for closing the account is loss of control, start with the self-exclusion process immediately rather than waiting for a normal support closure.
Underage Gambling
Rainbet is for adults only. Accounts must not be created or used by minors, and adults should not allow children or teenagers access to logged-in devices, payment methods or authentication codes. Verification can be requested when age or account ownership needs to be confirmed.
Signs Gambling May Be Becoming a Problem
Chasing losses
Depositing or increasing stakes mainly to recover previous losses.
Breaking your budget
Spending money intended for rent, bills, debt or essentials.
Hiding activity
Concealing gambling amounts or time from people close to you.
Loss of time control
Gambling much longer than planned or losing sleep to continue.
Emotional dependence
Using gambling as the main way to handle stress, anger or low mood.
Borrowing to gamble
Using loans, credit or other people’s money to keep playing.
Getting Help in New Zealand
Gambling Helpline New Zealand
For confidential support in New Zealand, call 0800 654 655 or free text 8006. Support is available 24/7.
You can also contact Rainbet support through 24/7 live chat or support@rainbet.com to begin the account self-exclusion process. Independent support is useful even if the account is already excluded.
Protecting Your Account
- Do not share a Rainbet account with another person.
- Use a unique password and 2FA where available.
- Do not give anyone your one-time codes or recovery credentials.
- Keep payment and crypto-wallet security separate from casino login credentials.
- If you self-exclude, do not create another account to bypass the restriction.
Responsible Gambling FAQ
How do I self exclude from Rainbet?
Open Responsible Gaming, request Self-Exclusion, confirm the email, complete the 24-hour cooling-off stage and use the follow-up email to choose the exclusion duration.
Can I reopen Rainbet during self-exclusion?
The chosen self-exclusion period is intended to remain final for its duration rather than being reversed early on request.
Does Rainbet offer deposit limits?
The supplied Rainbet support information says conventional deposit or gaming limits are not currently offered; bank, wallet or exchange controls and self-exclusion can be used instead.
How do I permanently close my Rainbet account?
The supplied process uses a 24-hour exclusion followed by a 90-day exclusion, after which support can be contacted to finalise permanent closure.
Where can I get gambling help in New Zealand?
Gambling Helpline New Zealand is available 24/7 on 0800 654 655 or by free text to 8006.
Play with promo code BITRAIN
Register through our Rainbet link, check the promotion shown in your account and activate it before depositing when the offer requires activation.